Customer Service Survey

Thank you for visiting Escape Day Spa and Laser Clinic. We really hope you enjoyed your experience.

We are constantly trying to find ways to improve our customer service and really value client feedback. Could you spare 5 minutes to fill out this customer service survey.

Warm Regards,

Emma Grossman
Owner - Escape Day Spa and Laser Clinic

Your Details

Full Name

Address

Phone Number  (10 digits minimum, including area code)

Email

Your Experience (please tick box)

How helpful was the therapist on the phone?	Poor  Average  Good  Excellent
How was receptions welcoming on arrival?	Poor  Average  Good  Excellent
Did you have to wait long for your appointment?	Yes  No
What treatment did you experience?
If you had a facial, how was your skin analysis?	Poor  Average  Good  Excellent
How did you enjoy your facial?	Poor  Average  Good  Excellent
What other treatment did you experience?	None Body Treatment Hot Stone Massage Laser Massage Packages Pedicure Tinting Waxing
How would you rate your other treatment?	Poor  Average  Good  Excellent
How well did the therapist advise your concerns?	Poor  Average  Good  Excellent
Any other comments

Your Overall Escape Experience

Was reception helpful after your treatment?	Poor  Average  Good  Excellent
Did reception offer to organise your next appointment?	Poor  Average  Good  Excellent
Was your therapist warm and friendly?	Poor  Average  Good  Excellent
How would you rate the ambiance of the salon?	Poor  Average  Good  Excellent
How would you rate the aroma of the salon?	Poor  Average  Good  Excellent
How would you rate the hygiene of the salon?	Poor  Average  Good  Excellent
How would you rate the music?	Poor  Average  Good  Excellent
Overall, how did you rate your experience?	Poor  Average  Good  Excellent
Would you visit us again?	Yes  No
Do you have any further comments or questions?

Thank You.